We are seeking a detail-oriented and proactive Software Quality Control & Customer Support Specialist to join our team. This role involves ensuring the quality and reliability of our SaaS applications, providing top-notch customer support, analyzing customer complaints, managing the ticketing system, and conducting unit testing to maintain software performance. The ideal candidate has a strong analytical mindset, excellent problem-solving skills, and a customer-centric approach.

• Conduct software quality control and unit testing to ensure the stability and functionality of SaaS applications.
•  Provide customer support by addressing user queries, troubleshooting issues, and offering resolutions. 
• Manage and optimize the ticketing system to track, prioritize, and resolve customer complaints efficiently. 
• Prepare detailed reports and perform analytics on customer complaints to identify trends and areas for improvement. 
• Collaborate with development teams to communicate software issues, test fixes, and suggest enhancements. 
• Assist in the creation and maintenance of documentation, FAQs, and knowledge base articles for customer self-service. 
• Ensure compliance with service level agreements (SLAs) and maintain a high standard of customer satisfaction